signature service

Enjoy premium after-sales support when you shop with Joans and Wills. Our Signature Service ensures you not only receive quality Samsung appliances but also the expert assistance to make the most of them.

What We Offer

Free delivery, installation, and training on Samsung premium products.
Available Monday to Sunday, from 8 AM to 6 PM.
Covers a 25km radius from the point of purchase.
Expert demonstrations to help you understand your product's full functionality
Optional product-use photos can be arranged to enhance your experience

What Our Customers Say

Joans and Wills handled the delivery and setup of my Samsung QLED TV so smoothly. The team was professional, on time, and even walked me through the smart features. I couldn’t be happier with the service!

Sarah W Kenya

I had almost given up on my Samsung washing machine until I called Joans and Wills. The technician arrived quickly, diagnosed the issue, and had it working within a day. Truly reliable!

James M Kenya

What impressed me most was their customer care. I sent an email late at night, and someone responded in under 30 minutes. You don’t get that kind of support just anywhere!

Lydia K Kenya

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signature service